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Surgo HR & Training

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Internal Graphic Supply B2B Telesales Consultant

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Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town. Responsibilities: • Service New and Existing customers/accounts to Obtain orders for company range of Products • Prepare Sales presentations by studying different customer types and the various products in the Group portfolio • Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area • Submit Orders by referring to price lists, product literature and related sales guides • Keep management informed by submitting activity and results reports • Monitor competition by gathering marketplace information on pricing, products and selling techniques etc. • Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management • Maintain professional and technical knowledge by attending training and workshops • Manage and maintain clients accounts and ensure that they remain in good standing • Attend weekly sales meetings at the office Requirements: • 2+ years proven sales experience and track record • Qualification in Business /Sales Management or related an advantage • Experience in the printing technology industry is an advantage • Highly computer literate • Self-Starter highly motivated • Process driven. • High level of customer service orientation • Effective verbal and written communication skills • Negotiation skills • Excellent listening and presentation skills • Attention to detail Salary: R15000 per month plus Comm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202631 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202631

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Surgo is recruiting for an experienced Cantonese Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Cantonese and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the...Job Reference #: 202359

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Portuguese Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our team based at Century City, Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Portuguese and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experie...Job Reference #: 202418

Milnerton

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Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both German and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the position...Job Reference #: 202351

Other

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experienc...Job Reference #: 202641

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Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202437

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German Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both German and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202436

Other

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Arabic and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experie...Job Reference #: 202648

Other

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SURGO (PTY) Ltd. has partnered with a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers. Our client is recruiting for an experienced Creditors Clerk to join their team based in Blackheath, Cape Town. The position reports to the group financial Manager. Responsibilities: • Capture supplier invoices (high volume) whilst ensuring that all tax invoices are SARS compliant. • Send out suppliers remittances. • Perform monthly creditor reconciliation of all supplier accounts. • Ensure that the GRN trail balance is clear at month end • Complete credit applications. • Manage payments. • Follow up and report on all claims raised (DC, drop shipment and direct suppliers). • Manage payment queries. • Filing • Management of variance creditor payment terms (COD, 14 days, 30 days). • Compile accurate payment lists weekly. • Assist the Finance Team and Financial Manager with various tasks. Desired Experience and Qualification • Minimum requirement: Grade 12/ Matric Certificate with Maths. • A financial tertiary qualification (advantageous). • Retail Creditors experience would be a significant advantage. • Proficiency in Microsoft Excel, Word, and Outlook. • Quick learner and efficient. • An approach which focuses on getting the work done correctly. Deadline orientated. • An ability to independently complete assigned tasks within identified time limits. Skills and Qualification required: • Bcom Accounting Honours with 3 to 4 years' post qualification experience • Alternatively a CASA with 2 years' post article experience • Grade 12 Matric Certification • 3 Years' Retail Experience (advantageous) • Proficiency in Microsoft Excel • Quick learner and efficient • An approach which focuses on getting the work done correctly • An ability to independently complete assigned tasks within identified time frames Salary:R12,000 to R15,000 depending on experience and skill set Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202669 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we...Job Reference #: 202669

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Portuguese Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Portuguese and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, b...Job Reference #: 202429

Bryanston

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Our Client, an auditing and business advisory firm, aims to provide both corporate and individual clients with the advice, information and support they require to manage and grow their own businesses. In addition, they ensure compliance with the many laws that govern South African industry. They are recruiting for an experienced Tax Consultant to join their team Job Purpose: The successful candidate would be responsible for managing a diverse portfolio of clients (including individuals, corporate entities, and trusts). The candidate would be required to liaise directly with clients and is expected to be capable of working with limited supervision from senior management. Responsibilities: • Draft Tax Calculations and Income Tax returns Mainly for individuals and deceased estates, but at times it may be necessary to prepare tax returns for Trusts and Corporates • Preparation and submission of provisional tax calculations for individuals, companies, and trusts • Send requests to clients for information necessary for the completion of various tax returns • Check Assessments • Assistance with drafting and submission of objections where necessary (Income Tax, VAT, Employees Tax) • Assistance with drafting of responses to SARS queries and SARS Audits • Declarations of Ceasing to Be Resident • Approval of International Transfer (AIT) Applications • Dividends Tax returns • Tax Directive Applications • Account Maintenance for all tax types • Attend SARS Appointments where required • Deal with client queries and requests Skills or competencies: • Ability to work under pressure • Attention to detail • Good communication and interpersonal skills • Team player • Strong analytical skills • Strong administration skills • Strong understanding of the overall Microsoft Office package • Knowledge of Great Soft would be advantageous Qualification and Experience: • A minimum of 3 - 5 years prior experience working within a similar role • Solid knowledge of the Income Tax Act, the tax systems and practical experience in dealing with SARS is compulsory • Experience working on E-Filing is compulsory • It is essential that the candidate is able to communicate directly with clients in a professional and confident manner • Candidate should be willing to teach and share knowledge with more junior colleagues • Suitable qualifications would be favorable but are not compulsory Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202636 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicati...Job Reference #: 202636

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Greek Speaking Customer Sales & Service Rep WFH

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Our client is recruiting for Greek speaking individuals in South Africa - work from the comfort of your own home. Apply now! Join the leading BPO team as a Greek speaking Customer Sales and Service Representative in South Africa! Do you have the charisma and charm to provide the Greek speakers with the best customer service? Apply today and become a specialist in travel! Job Purpose: Work for a prestigious airline brand on various work streams Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Requirements: • Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level) • We are targeting candidates located in South Africa • Permanent residence permit/ South African ID holders preferred • VISA candidates will be considered for foreigners residing in South Africa • Excellent Computer literacy technical skills • No criminal record • Must have fibre / stable ADSL internet connectivity and cover internet costs • Work from Home (we will provide the laptop) Salary: • Salary: R240 000 CTC per annum / R20 000 CTC per month Working Hours: • Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be considered - minimum of 20 hours per week) • Working hours: Mon-Fri 08h00 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements • Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom • Probation period: 4 months Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202497 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, pl...Job Reference #: 202497

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Our client specialises in consultancy and software solutions for asset and workforce management. Their mobile software simplifies complex situations for organisations with dispersed assets. They serve diverse industries, including notable clients with the likes of the Department of Energy and Eskom South Africa. They are looking for a Product Owner to join their dynamic team. Job Description: The Product Owner will be crucial in understanding user needs and market trends to develop the right product features. Focus will be on driving revenue growth by implementing strategies to maximise profitability across their services. This role reports to the CEO and is based at their offices in Stellenbosch. Job Responsibilities: • Work closely with UI/UX teams to ensure a seamless and engaging user experience that encourages user retention • Engage with the testing team to ensure that the product is optimised for monetization • Identify potential service providers, establish contact, and persuade them to collaborate with the Application platform • Foster and sustain meaningful relationships with existing partners to ensure satisfaction and optimal use of the platform • Collaborate with cross functional teams, including developers, UI/UX designers and marketing to define and prioritize features that optimize revenue generation • Ensure all features realised and approved by the Product Committee maintain a positive user experience • Conduct market research and user feedback analysis to inform feature decisions • Collaborate closely with the digital marketing team and agencies to refine strategies and campaigns to bolster sales • Provide feedback and requirements to the development team to enhance the platform's features and user experience with an aim to boost sales • Develop and execute a comprehensive monetization strategy for the mobile app, aligning with the overall business goals and user experience • Stay informed about industry trends, competitor strategies and emerging technologies to drive continuous improvement • Utilise data analytics tools to monitor sales performance, adjusting strategies based on insights • Regularly report on achievements, challenges, and areas of opportunity Skills: • Demonstrated expertise in market research, sales, negotiation, and closing • Proficiency in CRM software, data analytics tools, and digital marketing strategies • Excellent verbal and written communication capabilities • Ability to work autonomously and collaboratively • Acquaintance with recent e-commerce trends and practices Qualifications and Requirements: • Bachelors degree in Business Administration, Marketing, or a related field • Masters degree advantageous. • Bachelors in computer science advantageous • Minimum of 5 years experience in business development, sales, or a related role with a focus on product management • Demonstrated experience in the specified service sectors • Experience in an e-commerce app space Sal...Job Reference #: 202596

Stellenbosch

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Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Russian and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the posit...Job Reference #: 202362

Bryanston

French Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both French and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experience • S...Job Reference #: 202417

Milnerton

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both German and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202426

Bryanston

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Surgo is recruiting for an experienced Mandarin Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Mandarin and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Mandarin and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the po...Job Reference #: 202354

Other

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Nepali and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of expe...Job Reference #: 202643

Other

Italian Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experience •...Job Reference #: 202414

Milnerton

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