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We are a well-established Property Managing Agency in good standing with PPRA and NAMA, based in Mount Edgecombe, Durban. We have a vacancy for a Property Portfolio Bookkeeper to join a successful team of property professionals.Academic qualifications and Experience requiredGrade 12 certificateTertiary education in accounting advantageous.Minimum 3 to 5 years property management experience.Fluent in English and able to communicate in a professional manner.Basic knowledge of the STSMA, CSOS and Companies Act will be an advantage.Good knowledge of the POPI Act.Good telephone etiquette.Microsoft Office suite – fully experienced.Must possess great attention to detail and work well under pressure.Paddocks certificate in Sectional Title Scheme Management advantageous.Sage One / Pastel Partner – fully experienced.Valid driver’s license and own transport.WeconnectU software experience a distinct advantage.Duties and responsibilitiesPerform advanced reconciliations – Suppliers, Projects, VAT, Payroll and Insurance Claims.Budgeting including calculation of minimum requirements for Reserve Fund.Complete Bookkeeping function to balance sheet stage for a portfolio of community schemes.Compliancy of schemes with SARS, CSOS, COIDA, Dept Labour, Insurance, Fire equipment inspections and COC, valuation of common property.Credit management of outstanding levy contributions, recoveries and charges.Customer care and service / dealing with queries.Employee HR and payroll administration.Preparation of audit working paper packs for external auditors.Preparation of Levy Clearance Certificates. RemunerationNegotiable based on previous experience and qualifications.Please note:If you do not meet the above specific criteria, PLEASE do not apply, as you will not receive a response to your application.Please email your CV without certificates to the address in this advert.
21d
Mount Edgecombe
Results for hr manager in All Categories in South Africa
SavedSave
Job Description:We are seeking a highly organized and proactive Personal Assistant for a real estate company. The ideal candidate will be responsible for providing administrative and secretarial support to the Head of Department, managing schedules, coordinating meetings, handling correspondence, and assisting with project-related tasks.Key Responsibilities:- Manage the department head's calendar, appointments, and travel arrangements- Listing Property Portals- Generate description for listings- Coordinate and schedule meetings, and events- Prepare and distribute meeting agendas, minutes, and other relevant documentation- Assist in the preparation of reports, presentations, and proposals- Handle incoming and outgoing communications, including emails and phone calls- Maintain confidential files and records- Collaborate with other departments and external stakeholders as needed- Perform general administrative tasks to ensure the smooth operation of the department- HR Onboarding LettersQualifications:- Matic- Proven experience as a Personal Assistant or Executive Assistant- Excellent organizational and time management skills- Strong communication and interpersonal abilities- Proficiency in MS Office suite/Google Suite and advance Excel- Sage Accounting- Advanced CRM knowledge- Ability to handle multiple tasks and prioritize effectively- Discretion and confidentiality in handling sensitive informationIf you are a motivated and detail-oriented individual with a passion for supporting organizational growth and development, we invite you to apply for the position of Personal Assistant.Please email all CVs to mohamedm@mifholdings.com or via link in gumtree. Only successful candidates will be called in for interviews. Remuneration of R10k-12k non negotiable. Successful candidate will be required to work from home.
3h
12
Dear Potential Candidate:
Kindly read the ad in detail until the end, before sending your CV.
Do you want to be a part of a company where staff are being respected and hard work and dedication being noticed and appreciated? We offer a work environment where people can grow and based on their performance and commitment can excel within the company.
We are focussed and dedicated and work hard to ensure we meet our targets, to offer annual increases and performance bonuses. We believe that “hard work pays” and we work hard as a team to achieve our goals. Teamwork is one of our core values and we believe that teamwork helps us to grow together and create a working environment where people look out for each other.
If you are an individual who is serious about your future and personal growth, please look at the current opportunity that we have available to grow our team.
We are looking for an experienced individual to fulfil the role as a Technical Site Manager to join our dynamic Projects team. You will be required to manage installations and the teams on site. We operate in the Electronic Security and Building Systems industry and are well established within the industry.
Our market focus is: Electronic Systems including: Access Control, CCTV & Fire Detection Systems and also Network infrastructure.
We require a minimum of 5 years relevant TECHNICAL & MANAGEMENT experience in the same field, this is a definite pre-requisite. Please DO NOT apply if you do not have any technical back ground in the Security and Electronic building systems industry.
If you are aged between 30 – 45 and looking for a new exciting career opportunity, please send your recently updated detailed CV with a recent colour photo and contactable references.
Minimum pre-requisites:
• Minimum of 5 years technical and site management experience in the same industry
• Experience in building relationships with clients
• Excellent communication skills - verbal and written
• High level of attention to detail and accuracy
• Strong planning and organising skills
• Strong interpersonal skills
• Self-managed and self-motivated
• Valid driver’s license
In return for your commitment and dedication we offer:
• a 13th cheque
• Company Vehicle, Cell phone and Laptop
• Pension & disability benefits
• Market related Salary
• Internal & External Product specific training
Please apply by e-mailing a detailed professional CV with references to hr@integratek.co.za
PLEASE NOTE: This position is for Cape Town, our office is located in the Brackenfell area, please DO NOT send your CV if you do not already stay in Cape Town.
Should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company.
Thank you, we look forward to your application
Responsibility:Roles & Responsibilities:
Planning and Project Implementation:
o Ensure proper pre-planning and adjust to the constant changes on site
o Follow the site installation plan of action
o Prepare site for commissioning
o Installation of equipment on site
o Ensure that handover deadlines are met
Site Management:
o Promote safe working practises and ensure safe working conditions
o Manage projects effectively and profitably (Minimize wastage of resources, equipment and cabling)
o Ensure that stock requirements are communicated daily to the stock department
o Ensure accurate commissioning of systems/sites within project budget/time limits
o Ensure high quality level of all installations and workmanship
o Provide supervision of installation team on site
o Ensure effective management of team and resources on site.
o Attend all site meetings
o Correct Technical abilities to complete installations and basic commissioning at a high standard with the focus to get the job done right the first time.
o Ensure that all Vehicles/Tools/Equipment is in working order on site and in your vehicle and that any identified issues are communicated immediately.
Project Admin:
o Detailed capturing of as-built details on site drawings.
o Timeously submit Job Cards for invoicing
o Complete and manage all Health & Safety file requirements on site.
o Detailed daily feedback of active projects.
o Provide email feedback regarding site meetings
o Inform construction supervisor of site delays via email
o Manage telephone and email enquiries in a timely, efficient and professional manner
o Ensure Internal documents are accurate, filed and up to da
o Escalate any unresolved problems or issues of importance to Management
o Ensure that all deadlines are met within the given timeframe
Thank you, we look forward to receive your updated and most recent CV.
7d
3
R 400
SavedSave
Basically brand new book, perfect condition. HR, Human Resources, Psychology and Sociology. Mental well-being and healthcare.
1d
VERIFIED
1
SavedSave
Duties
inquired for this role:
·
Very
strict person He/she must be a walk over when it comes to staff controlling
·
Must
know HR background on how to Discipline staff & Disciplinary Hearing as
Well as Performance Hearing
·
Responsible
to Overseeing the daily operations of a Restaurant
·
Your
duties will also include Training Restaurant staff based on Company policies
& procedures
·
Supervising
all areas of the Restaurant to Monitor activates & handle problems that
arises.
·
Managing
all areas of staffing including employees scheduling
·
Staff
attendance & productivity
If interested please contact Melissa on 083 452 9977 or via email tcistocks@gmail.com
7h
5
Dear potential candidate:
Do you want to be a part of a company where staff are being respected and hard work and dedication being noticed and appreciated? We offer a work environment where people can grow and based on their performance and commitment can excel within the company.
We are focussed and dedicated and work hard to ensure we meet our targets, to offer annual increases and performance bonuses. We believe that “hard work pays” and we work hard as a team to achieve our goals. Teamwork is one of our core values and we believe that teamwork helps us to grow together and create a working environment where people look out for each other.
If you are an individual who is serious about your future and personal growth, please look at the current opportunity that we have available to grow our team.
We are looking for an experienced individual to fulfil the role as Technical Buyer and Stock Controller to join our dynamic team. We operate in the Electronic Security and Building Systems industry and are well established within the industry.
Our market focus is: Electronic Security & Building Systems including: Access Control, CCTV & Fire Detection Systems and various Networking infrastructure.
We require a minimum of 3 years relevant experience in the same or in a similar Technical field, this is a definite pre-requisite. Please do not apply if you do not have any previous technical buying and stock controlling experience.
If you are aged between 25 – 45 and looking for a new exciting career opportunity, please send your detailed CV with a recent colour photo and contactable references to hr@integratek.co.za
Responsibility:• Sourcing and buying of stock (e-Works Software)
• Stock planning and forecasting
• Effectively managing order delivery dates
• Supplier management
• Build relationships with suppliers
• Good negotiator and trader
• Good communication & listening skills
• Excellent customer service and relationship skills
• Diligent, energetic and consistent
• Honest, trustworthy, reliable and punctual
• Willingness to learn
• Results driven and attention to detail
• Managing Warranty items
Minimum experience is a definite pre-requisite:
• Minimum of 3 years Electronic/Technical stock buying and management experience
• Strong negotiation skills
• Experience in building relationships with suppliers
• Experience with MS Office, Outlook & Excel
• Excellent communication skills - verbal and written
• High level of attention to detail and accuracy
• Strong planning and organising skills
• Strong interpersonal skills
• Self-managed and self-motivated
• Own transport with a valid driver’s license
In return for your commitment and dedication we offer:
• 13th cheque/annual bonus
• Pension & disability benefits
• Market related Salary
• Job specific personal development plan
Please apply by e-mailing a detailed professional CV with references to hr@integratek.co.za
Please note:
Should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company.
Thank you, we look forward to receive your updated and most recent CV.
Job Reference #: TechnicalBuyer
7d
whom it may concern,
Am seeking full-time employment around a PA or Bookkeeper position. I have a strong, friendly, outgoing personality and enjoy being part of a team that can work well together towards a common Company goal. I like to succeed and thrive on new challenges and am always willing to learn new skills. Over the years I gained unbelievably valuable experience working in accounts and HR where I was fully trained in the use of accounting software programs. I then furthered my education by sending myself for courses to become qualified in the above positions. My love for numbers and customers will always motivate me to do my best for the company I represent. Duties: • Pastel Accounting Partner V17/ Sage Accounting – Debtors & Creditors, Invoicing, Stock Orders, Stock Control, Bank Recons, Petty Cash, Foreign Exchange – Euro (Convert to ZAR) • Most Import Duties • Vat Control • Bookkeeping to Trial Balance • Invoicing / Quotes • Bank reconciling - Trial balance • Vendor Import Documents - (Worldwide) Freight Co. • All related financial and Bookkeeping • Meeting with clients and discussing their financial and accounting affordability • Liaising with Freight companies (Imports & Export) • CFC – International VAT • Internet / Emails • Bookings / Appointments • Faxing / Filing / Scanning of all documents • Typing of Reports and Correspondence • Pastel Payroll /Sage & HR 2019 (480 Employees) • Control of Sales Journals / Management Report ° Oversee all Company Vehicles, Petrol, Major Services, Insurance, and Fines. ° Full Supplier Recons and Monthly Expenses ° In charge of processing all payments ° Petty Cash
Am available to start immediatelyI reside in the (Rugby) Milnerton area and have my own reliable transport.
Kindly respond to my advertisement for my cv if interested.
Thank you
Kind regards
7h
12
1mo
6d
12
16d
12
16d
12
1mo
9
R 778,381
SavedSave
2023DieselAutomatic
21h
1
SavedSave
Our client based in the Northern Suburbs is looking for a Junior Accountant to join their team.
Desired Experience & Qualification
Diploma in Accounting/HR or relevant degree
5 + years payroll processing & accounting experience essential
Legislation knowledge of the Labour relations, Basic conditions of employment Act, SARS â?? PAYE etc.
Sage Pastel & Pastel Payroll
Excellent verbal and written communication
Intermediate level of experience in Microsoft Office, specifically Excel
Duties & Responsibilities
    Ad hoc duties
Monthly processing up to trial balance
Processing of bank reconciliation
Preparation and submission VAT201 return
Adhering to agreed deadlines Assistance provided to Financial Manager as needed
Support auditors with year-end audits
Maintains the fixed asset register
Process bi-weekly and monthly salaries and salary related transactions
Maintaining employee records (contracts)
Provide an effective and efficient salary processing administrative service
Processing payable hours, overtime, commissions, bonuses, tax, PAYE, UIF, EMP 201, EMP501
Continuously review systems and processes to improve efficiency and cost savings
Staying informed and keeping abreast of company policies, tax legislation and system changes that impact on remuneration and payroll functions
Ensuring benefits are captured and processed correctly
Provide a cost-effective payroll administration service compliant with corporate governance and statutory requirements
Submission of NBCRFI, MIBCO, Old Mutual, Workmens Compensation, EE etc.
Facilitates Injury on Duty and Workmens Comp processes with Local Dept of Labour
Dealing with all wage/salary queries
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
Â
SECTOR: Finance
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004759/N&source=gumtree
19h
1
SavedSave
Our client based in the Northern Suburbs is looking for a Junior Accountant to join their team.
Desired Experience & Qualification
Diploma in Accounting/HR or relevant degree
5 + years payroll processing & accounting experience essential
Legislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE etc.
Sage Pastel & Pastel Payroll
Excellent verbal and written communication
Intermediate level of experience in Microsoft Office, specifically Excel
Duties & Responsibilities
Ad hoc duties
Monthly processing up to trial balance
Processing of bank reconciliation
Preparation and submission VAT201 return
Adhering to agreed deadlines Assistance provided to Financial Manager as needed
Support auditors with year-end audits
Maintains the fixed asset register
Process bi-weekly and monthly salaries and salary related transactions
Maintaining employee records (contracts)
Provide an effective and efficient salary processing administrative service
Processing payable hours, overtime, commissions, bonuses, tax, PAYE, UIF, EMP 201, EMP501
Continuously review systems and processes to improve efficiency and cost savings
Staying informed and keeping abreast of company policies, tax legislation and system changes that impact on remuneration and payroll functions
Ensuring benefits are captured and processed correctly
Provide a cost-effective payroll administration service compliant with corporate governance and statutory requirements
Submission of NBCRFI, MIBCO, Old Mutual, Workmens Compensation, EE etc.
Facilitates Injury on Duty and Workmens Comp processes with Local Dept of Labour
Dealing with all wage/salary queries
To apply, please send your CV with your salary expectations to craig@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant.
SECTOR: Finance
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004865/CS&source=gumtree
19h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202418
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
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