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Salary TBC based on experienceJob Summary: As a Senior IT Technician, you will be responsible for maintaining and enhancing our organizations and client’s IT systems, ensuring that they operate efficiently and securely. You will provide technical support to our clients, troubleshoot hardware and software issues, and take a proactive approach to managing and improving network infrastructure. This role also includes installation and implantation of IT, Telecoms and CCTV infrastructure. Key Responsibilities: 1. Network Management: · Oversee and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. · Manage and allocate IP addresses, ensuring efficient utilization of IP resources. · Implement network security measures and protocols to safeguard against unauthorized access and threats. 2. Technical Support: · Provide expert-level technical support to end-users, resolving hardware and software issues promptly. · Troubleshoot network connectivity problems and ensure minimal downtime. · Assist in the installation, configuration, and maintenance of servers and workstations. 3. System Administration: · Manage and maintain Windows and/or Linux servers, including server updates, backups, and security patches. · Monitor server performance and take proactive steps to optimize system resources. 4. Infrastructure installations: · Execute network and CCTV installation projects. · LAN/VLAN networking knowledge · WiFi network implementation 5. Documentation: - Create and maintain comprehensive documentation of network configurations, system procedures, and troubleshooting guides. 6. Security and Compliance: · Ensure compliance with company IT security policies and industry regulations. · Participate in security audits and implement necessary security measures. · CCTV installation and configuration 7. Vendor Management: · Collaborate with third-party vendors and service providers to troubleshoot and resolve technical issues. 8. Team Leadership: · Provide technical guidance and mentorship to junior IT staff members. · Lead IT projects and initiatives as assigned by the Manager. Please email CV to mfrancisco@intergro.co.za

Montague Gardens

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Introduction We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Duties & Responsibilities Customer Service Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management. Other technical duties Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures Desired Experience & Qualification Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (anal... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjM5NDQ1MDI/c291cmNlPWd1bXRyZWU=&jid=1609814&xid=163944502

City Centre

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PURPOSE OF THE POSITION The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications. DAILY RESPONSIBILITIES Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement. Primary Responsibilities Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central. Duties and Accountabilities Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library Additional Responsibilities Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required. Mandatory Qualifications MatricMicrosoft Certifications Microso... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDU2MjQ2MDU/c291cmNlPWd1bXRyZWU=&jid=1103789&xid=545624605

Johannesburg CBD

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Platform Support Engineer Location – Stellenbosch or Johannesburg (Remote/Hybrid) Job Description Our client is seeking to employ a Platform Support Engineer to join their team. A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure. The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients. Responsibilities Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up to date with the latest trends in technology and continuously looking for ways to improve existing implementations.Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.Driving improved delivery of core services by keeping up to date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge. Requirements Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Security Operations Analyst AssociateMicrosoft Certified: Security, Compliance, and Identity Fundamentals Core Competencies Applying Expertise and Technology.Learning and researching.Formulating Strategies and Concepts.Planning and organising. Desired Technical Competencies Technical knowledge.Problem Solving (Troubleshooting).Design and Implementation.Product Expertise. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzQwMzMzNzY/c291cmNlPWd1bXRyZWU=&jid=1700161&xid=574033376

Stellenbosch

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My client based in Johannesburg North is seeking an experienced IT Operations Manager to join their team. The successful candidate will be based in Parktown, and will be required to go to site meetings, visits ect. JOB SUMMARYThe IT Operations Manager will be responsible for overseeing and managing all IT systems and IT operational activities within the company. The IT Operations Manager will play an integral part in the strategic planning, procurement, implementation, security, protocols, and management of Information Technology solutions in use at for the organisation and its clients, as well as the operational activities associated with them. CHARACTERISTICSThis role requires the operations manager to possess the following characteristics: • Must have a strategic focus and forward future thinking• In a management position, they are expected to possess leadership capabilities and show support to junior technicians within the IT team• Must be willing to work alongside team members to ensure the completion of a job or project• Must be able to handle highly pressurised environments and must be able to have a good sense of judgment when dealing with changing priorities• All members of the team are to uphold the highest standards of accountability, integrity, and professionalism RESPONSIBILITIESIncludes, but are not limited to: • Oversee daily IT operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; should be able to troubleshoot and remediate issues that arise• Implement and operationalise information security measures and controls• Develop and manage IT budgets and procure IT equipment and professional services• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments• Ensuring the availability and reliability of systems and networks• Identify and manage operational and information risks• Manage and coordinate IT projects• Ensure effective delivery of services and solutions• Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders• Manage relationships with clients and stakeholders• Develop department policies, process and procedures documentation and provide internal training to department and impacted end users• Ensure compliance of department and organisational polices• Participate in internal and external audits; oversee and coordinate responses to audit requests• Manage department team members, including performance and training assessments, communicating job expectations, appraising team members’ performance, and ensure that day-to-day operations are executed• Align IT infrastructure with current and future business requirements and strategic goals• Evaluate, assess and conduct ongoing research about strategic solutions tha... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzcyNzQxP3NvdXJjZT1ndW10cmVl&jid=1568210&xid=3772741

Johannesburg CBD

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