Customer Service / Account Manager for leading Promotional Gift company (Cape Town office)

Company: The SA Promo Group

Location: Steenberg, Cape Town, South Africa

Position: Customer Service / Account Manager

About Us:

Join the dynamic team at The SA Promo Group, a leading promotional gifting company dedicated to delivering innovative solutions to businesses across South Africa. Committed to excellence and client satisfaction, we are expanding our account management team and seeking a motivated Account Manager to contribute to our growth and success.

Role Overview:

We are looking for a proactive and customer-focused individual to join our account management team as an Account Manager. This role offers the opportunity to engage with clients, facilitate orders, and contribute to our business' success. The Account Manager will play a vital role handling inbound enquiries from new and existing clients, managing relationships, and achieving targets.

Key Responsibilities:

Handle inbound enquiries from new and existing clients and assist in facilitating new orders based on their requirements.

Build and maintain strong relationships with existing clients, understanding their needs and offering tailored solutions to meet their promotional objectives.

Present product offerings and value propositions to clients, addressing their inquiries and concerns to facilitate the ordering process.

Collaborate with internal teams to ensure seamless order processing, timely delivery, and exceptional customer service.

Requirements:

Minimum of 2-3 years of experience in customer service, account management, or sales. Prior experience in the promotional products industry would be a bonus.

Benefits:

You’ll be dealing with a high volume of inbound enquiries for our service.

Competitive salary with commission-based incentives.

Comprehensive training and development opportunities to enhance sales skills and industry knowledge.

Supportive and collaborative work environment with opportunities for growth and advancement.

Exposure to a diverse portfolio of clients and projects spanning various industries.

Potential for career advancement and progression within our organization.

How to Apply:

If you are a driven Customer Service or Account Manager professional looking for a rewarding opportunity to grow your career, we want you on our team!