Call Centre Agents Needed - Debt Review Agency -Durban

Job Description :

Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key responsibilities:

•Identify and understand customer needs in order to provide a consistently high quality service.

Cold Calling from leads provided on an outbound campaign for Debt Review

Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service.

Ensure action is taken to increase customer retention, loyalty and build a credible reputation.

Operate customer related information systems to the required standard maintaining accurate and secure records.

Understand and adhere to the company and department standards, policies and procedures.

Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.

Customer service.

Pro-active problem solving and decision-making skills.

Goal orientated.

High stress tolerance.

Team work.

Adapt to change quickly, in a fast-paced environment.

Experience, knowledge, skills and attributes required:

Minimum 6-12 months experience in Sales (Contact center) experience in the debt review / debt mediation and cancelation industry.


Education:
Minimum Grade 11

Experience:
Debt Review : 6 month experience (Required)

Language: English, IsiZulu

Send CVs to 067 571 8081(WhatsApp)