Administration Assistant

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Administration Assistant

We are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.

The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.

No prior pension administration experience is needed as all training will be provided.

The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.

This role is 100% office based, in Kempton Park.

Key Responsibilities

• Opening and processing post.

• Scanning and indexing documents and digital images.

• Answering in-bound calls and resolving queries.

• Prioritising work to ensure delivery in accordance with client Service Level Agreements.

• Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.

• Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.

• Keeping up to date with procedural, technical and scheme changes.

• Participation in ad-hoc administration projects/exercises.

• Identifying and recording non-core fee events.

• Liaising with contacts to maintain and build strong client relationships.

Key skills and experience

• Strong numeracy skills.

• Strong literacy skills.

• Strong data input skills.

• Strong MS office skills.

• Previous office experience.

• Contact or Call Centre experience. (Desirable)

What we offer you

This is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.