Customer Support Agent - Team Leader

Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.


Responsibility:
This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality. • Ability to lead and manage a high performing contact centre team. • Required to work independently as well as part of various teams and take on projects in addition to the daily day job. • Knowledge of contact centre platforms. • Working knowledge on staffing and shift work. • Provide sound customer service within a technical product environment. • The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre. • Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand. • Ability to meet team targets. • A critical thinker and good problem-solving ability. • be comfortable working in a fast-paced environment. • Ability to multitask. • Ability to manage stakeholder expectations. • Strong written and verbal communication skills Candidate Requirements: • Experience and Qualifications: • Matric • Tertiary qualification (advantageous) • Previous contact centre experience • Clear Credit and Criminal Record Required Skills: Administration: 1 - 2 years Management experience – 2 years or more Customer service – 3 years or more Market related salary with company benefits

Job Reference #: CustomerSupportteamleader150923


Consultant Name: Recharger Recruitment